Listening is way more beneficial than talking
- You can tell a lot about a person by listening to what they talk about and how they talk. When I found myself just listening to a coworker or a customer I was able to observe so much more about their character and it helped me avoid falling into the typical retail drama.
You can choose to look on the brighter side, even though it's not always easy
There are many times I was given tedious tasks and sometimes my attitude towards those tasks grew sour, affecting the way I communicated with others. Eventually I caught on to the fact that just like you can choose to not like something, you can choose to find something good about it too.People are generally more likely to address their rudeness if you respond in genuine kindness and concern for their needs
This isn't being a pushover. If you work in retail, you're going to run into rude customers. It's just the way it is. It should be no surprise when a customer is anal about the smallest little thing. The most effective thing you can do is try to help them to the best extent you can in the most pleasant way you can. At the end of the day, they have to account for their actions not you.Small conversations can make a big impact on someone's day.
There are days as a cashier that the only people you really get to talk to are the people who pass through your counter. Those interactions are life sometimes. I still remember snippets of small talk convo's I had with people over the check out counter. Some really made my day.Controlling your thoughts is an art.
It goes beyond "Don't think negatively, and you won't be negative. Think positively, and you'll have a positive day!". We have all sorts of thoughts, good and bad, that pass through our minds on a daily basis. Thinking positively is all about acknowledging the negative thoughts, labeling them as negative thoughts, and in turn thinking of the positive side.You can choose to make every work day different, despite the mundane routines
Every job has some sort of a routine. I hate routines. Working as a cashier really challenged me in finding something different to do each work day.Happiness is contagious
Sometimes all it takes is one bright personality to transform the whole entire room into a room filled with smiling faces.Drama is avoidable...
For some reason, people are under the impression that when you work in retail there's no way you can avoid being apart of workplace drama. I'm here to tell you that yes, drama between coworkers does exist (anywhere you work really) but it IS avoidable. It's rather simple actually; (1) Don't gossip (2) Handle any issues maturely by confronting the offender or person you may have offended (3) Encourage gossiping coworkers to confront those they have issues with (they wont be doing too much gossiping with you after).Passive Aggression doesn't solve anything..
If you have a problem, or you think someone has a problem with you, don't assume everything is good or bad between you and said person. Passive aggression is nothing but salt to a wound in any situation.If someone doesn't like you - it's their loss.
You can't please everyone. If someone is immature enough to treat you differently when you haven't done anything to offend them- it's their loss. Just keep doing you!
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